Inkeep is an AI-powered support and search platform that helps teams provide automated customer support and documentation assistance.
ChatBot; Reply Generator; Message Generator; Automated Responses
Inkeep is an AI-powered support tool designed for high-growth teams to enhance self-serve and support experiences. It provides scenario-specific guidance, 24/7 troubleshooting, and intelligent hand-offs to support teams. Key features include thoughtful auto-replies, AI-generated draft answers, and converting resolved tickets into FAQs. Inkeep integrates seamlessly with platforms like Slack, Discord, and Zendesk, and supports content ingestion from various sources such as documentation, blogs, and community forums. It offers a unified AI search to help users and teams find necessary information quickly. Inkeep's benefits include reducing support volume, improving user engagement, and providing actionable insights for product and documentation improvements. The tool is praised for its ease of setup and high-quality results, offering a free trial to evaluate its capabilities.
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