Sprinklr Social
Social Media Management

Manage social media across brands and teams. Offers broad channel coverage, AI, and governance for consistent customer experiences.

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Sprinklr Social Review

Sprinklr Social Social Media Management scored 4 out of 5 Points in the Social Media Management Tools category.

Sprinklr Social At a Glance

Sprinklr Social unifies social media management with AI-powered automation, broad channel coverage (30+), and enterprise-grade governance. It streamlines workflows and enhances customer engagement.

Pricing

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Key Features

Broad Channel Coverage - Supports 30+ digital channels, allowing comprehensive customer interaction management; Best-in-Class AI - Automates social media management and generates content quickly with generative AI capabilities; Enterprise-Grade Governance - Ensures on-brand engagements with custom approval workflows, governance rules, and moderation processes; Unified-CXM - Integrates consumer intelligence, marketing, and customer service on a single platform; Social Listening - Provides real-time industry, customer, and competitor insights from millions of data sources; Social Advertising - Manages ad campaigns across 30+ channels from one dashboard, optimizing ROAS; Social Customer Service - Elevates customer satisfaction with AI-powered customer service on social; AI-Powered Automation - Automates repetitive social media tasks; Sentiment Analysis - Analyzes social interactions to understand customer sentiment; Customizable Reports - Offers reports on engagement, reach, and CTR

Supported Platforms

Facebook;Instagram;LinkedIn;TikTok;X (Twitter);YouTube;WhatsApp

Made for

Agencies;Startups;Professionals;Marketers;Small Business;Corporates;E-Commerce

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Main Features

Content Scheduling; Social Media Monitoring; Engagement Management; Performance Analytics; Sentiment Analysis; Keyword Tracking; Trend Analysis; Multi-Platform Management; Team Collaboration; Social Listening; Content Curation; Analytics; Reporting; Post Scheduling; Multi-Account Management; Auto-Replies; Engagement Analytics; Real-Time Communication

Integration

APIs; Data Import

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What is Sprinklr Social and why do you need it?

Sprinklr Social is an AI-powered social media management platform designed for enterprises managing multiple brands and teams. It offers broad channel coverage, supporting 30+ digital channels, ensuring no customer interaction is missed. Key benefits include best-in-class AI for automating social media management, generating content, and providing industry-leading generative AI capabilities. The platform ensures on-brand engagements with custom approval workflows, governance rules, and moderation processes. It integrates consumer intelligence, marketing, and customer service on a single platform. Sprinklr Social helps streamline publishing, enhance employee participation, streamline reporting and analytics, reduce customer churn, and leverage social commerce. It is ideal for businesses looking to enhance their social media presence, customer engagement, and brand reputation. Its AI capabilities include AI-powered automation, content recommendations, sentiment analysis, and intuition moderation. Sprinklr Social distinguishes itself with features like global customer experience management, an AI-first approach, enterprise-grade governance, a unified data layer, and extensive customizability. Reporting capabilities include a unified dashboard, platform-specific metrics, customizable reports, and automated reports.